Data Protection – Privacy Policy – Use of Personal Data
Section 1
Services provided direct to you
Who are we?
Commercial Bureau & Mediation Services Ltd are a limited company registered in Ireland with its registered offices at Riverbank House, Ballyboden Road, Dublin 14
The information we collect about you
In addition to the information provided in this application we will also collect information on the following
1. Products and/or services sold to you.
2. Details of payments made to us
3. Outcomes of contacts with you
4. Information you provide relating to a third party, IE Partnerships, Financial advisers,
5. VAT number
6. Your bank details
How we collect information about you
In addition to the information provided in this application we may also collect information about you in the following ways
1. Contacts made by us to you or by you to us. The term “contacts” refers to the outcome of telephone calls, letters by ordinary post or email, text messages sent or received or by email.
2. Contacts made by a person or firm representing you. For example your accountant, book keeper, accounts employee or other employee or recognized representative.
3. Internet or media (Social or printed)
4. Credit rating agencies
5. Other public locations
6. From the operation of your account or when purchasing services from us.
7. From the Companies Registration Office,
How we use your information
We will use your information for the following purposes.
1. To process this application
2. To provide products or services to you
3. To periodically check information on the application such as trade references
4. To carry out credit reviews on your trading account
5. To process payments received from you or due to you
6. To recover debts you may owe us.
7. For the purposes of initiating or defending a court action
8. For the purposes of selling and/or transferring parts of our business to a third party. If so we may disclose your information under strict duties of confidentiality to a potential buyer, transferee, merger partner and their advisers so long as they agree to keep it confidential.
9. We need to use your information for the purposes of developing and improving our customer services. This may involve the use of a third party service provider. If so we may disclose your information under strict duties of confidentiality.
Who we share your information with
We only share your information when required to do so with a select number of entities such as:
1. Revenue authorities
2. An Garda Siochana or to a third party on foot of a legal instruction or court order
3. Third party mediation or arbitration companies or individuals
4. Insurance companies in the event of a claim or other action or event
5. Other legitimate third parties necessary for the running of our company such as but not limited to third party system provision and support services.
Where is your data located
Your information is located in a secure location within our offices at Riverbank House, Ballyboden Road, Dublin 14
We use third party support companies for the provision of the following.
1. The ongoing running and development of our various computer packages.
2. Financial and credit control cash flow management.
We only use select companies who are compliant with data protection
Retention Periods
We need to keep your personal data long enough (minimum 6 years from date of last transaction) for the purposes of the following
1. To comply with Revenue and other state bodies
2. For insurance reasons.
3. For the ongoing operation of your account
4. For the recovery of debts
5. For the purposes of compliance with contracts
6. For the purposes of allowing you to order services
7. For the purposes of processing payments
8. For the purposes of retrospective quality control investigations
Your Rights
You have the right to know what information we are collecting on you and to amend it if inaccurate
You have the right to object to the use of your personal data for the purposes of direct marketing. If you feel for some reason we have information about you we should not be keeping, or is out of date or otherwise wrong, please let us know and we will take the appropriate action.
You have the right under certain circumstances to have your information deleted or restricted. For example if you previously gave us consent and now wish to withdraw it and there are no legitimate reasons for us to keep it.
You have the right to withdraw consent at any time to the use of your personal data. This withdrawal of consent is not retrospective and will apply from the date of processing of your application to withdraw consent. You should fully make yourself aware of the implications of withdrawing consent.
We are obliged to respond to your request without undue delay. We will respond within one calendar month. We may extend this by a further one calendar month.
Contact Details
If you wish to exercise your data rights then please use the following contact information.
Phone +353 1 4069374
Email: commercialmediationservices@outlook.com
Post: The Data Officer, Commercial Mediation Services, Riverbank House, Ballyboden Road, Dublin 14
The relevant supervisory authority for us is the Data Protection Commissioner.
Phone: 1890 252231
Email: info@dataprotection.ie
Post: Data Protection Commission, Canal House, Station Road, Portarlington, Co Laois
Section 2
Information on your debtors for credit control services
The information we collect about your debtors
In addition to the information provided to us in the original instruction we will also collect information on the following
1 Delivery details
2 Products and/or services sold by you to the debtor.
3. Details of payments made to you from your debtor
4. Outcomes of contacts with you and contacts direct to our offices
5. Information you provide relating to a third party, IE Partnerships, Financial advisers,
6. VAT number
7. Phone number(s) and other contact information
How we collect information about your debtors
In addition to the information provided in the instruction we may also collect information about your debtors in the following ways
1. Contacts made by us to the debtor or by the debtor to us. The term “contacts” refers to the outcome of telephone calls, letters by ordinary post or email, text messages sent or received or by email.
2. Contacts made by a person or firm representing the debtor. For example the accountant, book keeper, accounts employee or other employee or recognized representative.
3. Internet or media (Social or printed)
4. Credit rating agencies
5. Other public locations
6. From the operation of their account with you.
7. From the Companies Registration Office,
How we use the information
We will use the information for the following purposes.
1. To provide products or services to you in the recovery or ongoing management of your debtors
2. To make contact with the debtor for the purposes of agreeing a repayment.
3. To process payments received from the debtor
4. For the purposes of initiating or defending a court action
5. For the management of multiple cases with the same debtor
Who we share your debtors information with
We will only if required to do so share your debtors information with a select number of entities such as:
1. Revenue authorities only for the purposes of a revenue audit of payments made directly to us.
2. An Garda Siochana or to a third party on foot of a legal instruction or court order
3. Third party mediation or arbitration companies or professionals appointed by you.
4. Insurance companies in the event of a claim or other action or event
5. Other legitimate third parties necessary for the running of our company such as but not limited to third party system provision and support services.
Where is your debtors data located
Your debtors information is located in a secure location within our offices at Riverbank House, Ballyboden Road, Dublin 14
We use third party support companies for the provision of the following.
1. The ongoing running and development of our various computer packages.
2. Financial and credit control cash flow management.
We only use select companies who are compliant with data protection
Retention Periods
We need to keep your debtors personal data long enough (6 years from date of last transaction) for the purposes of the following
1. To comply with Revenue and other state bodies
2. For insurance reasons.
3. For the recovery of debts
4. For the purposes of compliance with contracts
5. For the purposes of processing payments
6. For the purposes of retrospective quality control investigations.
7. For the purposes of managing multiple cases against the same debtor
Your Debtors Rights
Your debtors have the right to know what information we are collecting on them and to amend it if inaccurate.
Your debtors have the right to object to the use of their personal data for the purposes of direct marketing. If they feel for some reason we have information about them we should not be keeping, or is out of date or otherwise wrong, please let us know and we will take the appropriate action.
Your debtors have the right under certain circumstances to have their information deleted or restricted. For example if you previously gave us consent and now wish to withdraw it and there are no legitimate reasons for us to keep it.
You have the right to withdraw consent at any time to the use of your debtors personal data. This withdrawal of consent is not retrospective and will apply from the date of processing of your application to withdraw consent.
We are obliged to respond to contacts without undue delay. We will respond within one calendar month. We may extend this by a further one calendar month.
Contact Details
If you wish to exercise your data rights then please use the following contact information.
Phone +353 1 4069374
Email: commercialmediationservices@outlook.com
Post: The Data Officer, Commercial Mediation Services, Riverbank House, Ballyboden Road, Dublin 14
The relevant supervisory authority for us is the Data Protection Commissioner.
Phone: 1890 252231
Email: info@dataprotection.ie
Post: Data Protection Commisioner, Canal House, Station Road, Portarlington, Co Laois
